Platform · Ticketing
In-app support ticketing for store teams
Internal ticket categories, comments and assignment so store issues are tracked inside Shoppeez — separate from Shoppeez vendor support channels.
Business problems we solve
- Issues lost in WhatsApp groups
- No owner for store IT / ops requests
- No history when staff rotate
How it works
- 1Raise a ticket with category
- 2Assign to a teammate
- 3Comment and resolve
- 4Review open ticket backlog
Key capabilities
Ticket categories
Comments & discussion
Assignment
Internal support history
Benefits
Clear ownership
Audit trail of issues
Less tribal knowledge loss
FAQ
Is this Shoppeez customer support?
This module is the in-product ticketing system for your store team. For vendor support, use phone, email or WhatsApp listed on /support.