Support
Support & training that sticks
Software only wins if your counter staff and back office can use it confidently. Shoppeez pairs product onboarding with practical training.
Onboarding
We configure stores, taxes, printers and roles with your team, then walk through billing and stock day-one scenarios.
Training
Sessions for cashiers, store managers and accountants — focused on the workflows you actually run (POS, returns, GRN, reports).
Ongoing help
Reach us by phone, email or WhatsApp. Enterprise customers can discuss dedicated support options with sales.
- +91 88899 11195
- support@shoppeez.com
- 24/7 product availability — support hours as contracted
In-app ticketing (product feature)
Separate from Shoppeez vendor support: your store team can raise and track tickets inside the ERP for internal issues. Explore the Support Ticketing product page for categories, assignment and history.
- Vendor support: phone, email, WhatsApp (this page)
- In-app tickets: internal store ops module at /platform/ticketing